Wels Couture Rewards Program | Earn Points & Exclusive Perks

FAQs

What is the Wels Couture Rewards Program? What is the Wels Couture Rewards Program?

The Wels Couture Rewards Program is our way of giving back to our loyal customers! Earn points every time you shop, refer friends, and engage with us—then redeem them for discounts, exclusive perks, and gifts.

How do I Join the Rewards Program? How do I Join the Rewards Program?

Joining is free and easy! Simply create an account on www.welscouture.com, and you’ll automatically start earning points with every eligible purchase.

How can I earn points? How can I earn points?

You can earn points in multiple ways, including:

- Shopping – Earn 1 point per AED 1 spent.
- Referring a Friend – Earn 500 points, and your friend gets AED 50 off their first purchase.
- Following us on Social Media – Get 50 points for Instagram, Facebook, and TikTok.
- Leaving a Review – Earn 100 points (Bonus: 150 points for a photo/video review).
- Sharing our Website – Earn 50 points when you share www.welscouture.com on social media.
- Birthday Bonus – Receive 250 points as a birthday gift.

How can I redeem my points? How can I redeem my points?

You can redeem your points for rewards like:

- AED 50 Off – 500 points
- 10% Off Your Next Order – 1,000 points
- 20% Off Your Next Order – 2,000 points

Simply log into your account, visit the Rewards Dashboard, and select your preferred reward.

Do my points expire? Do my points expire?

Yes, points expire 12 months from the date they are earned. Make sure to redeem them before they expire!

Can I combine my rewards with other discounts or promotions? Can I combine my rewards with other discounts or promotions?

Rewards and discounts cannot be combined unless otherwise stated. Some promotions may allow stacking, so always check the latest offers on our website.

How does the referral program work? How does the referral program work?

- Share your unique referral link with friends.
- Your friend gets AED 50 off their first purchase.
- Once they complete their purchase, you get AED50 off on your next purchase as well as a thank-you!

What happens if I return an item? What happens if I return an item?

If you return an item, any points earned from that purchase will be deducted from your account. If you used points for the purchase, they will be refunded to your rewards balance.

Can I transfer my points to someone else? Can I transfer my points to someone else?

Currently, points are non-transferable and can only be used by the account holder who earned them.

How can I check my points balance? How can I check my points balance?

Log into your account and visit the Rewards Dashboard to check your balance, earn new points, and redeem rewards.

Can I earn points on sale items? Can I earn points on sale items?

Yes! You earn points on all eligible purchases, including sale items. However, some promotional items may be excluded.

How do I contact customer support about my rewards? How do I contact customer support about my rewards?

For any issues or inquiries, contact our support team at hello@welscouture.com or through our website chat.